Product
Offering:
Course Format:
Typical Audience:
Standard Times: |
Classroom Training
1 day
All Business Professionals
8:30 am - 3:30 pm |
Anger is a natural human response, but anger uncontrolled can be
dangerous. This interactive course will help you to recognize anger, its
sources, and its triggers. It offers tools for interrupting anger
buildup, expressing anger appropriately, and using anger to achieve
productive results. You’ll learn to develop self-monitoring habits to
catch anger in its early stages and skills to manage anger in daily
life.
Learning
Objectives
-
Analyze the sources and triggers of
anger.
-
Employ strategies for controlling
anger.
-
Defuse anger before it starts.
-
Employ strategies for blowing off
steam.
-
Learn how to master self-control.
-
Apply techniques for gaining
resolution.
Course
Agenda
- Identify the stages of anger.
- Examine the behaviors indicating
anger.
- Assess your own anger.
- Utilize communication tools for
dealing with anger.
- Analyze communication styles.
- Incorporate active listening and
body language.
- Apply techniques for handling
anger challenges.
- Use humor to defuse rage.
- Learn how to cope with co-workers
or your boss when angry.
- Avoid resentment.
- Implement the forgiveness process.
- Develop anger management plans.
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