“We are what we repeatedly do.
not an act,
but a habit.”
All Business Professionals
8:30 am - 3:30 pm
foundation of relationship skills to help you communicate, respond
to conflict, handle difficult situations, and relate to customers and
coworkers. You will earn interpersonal skills to help develop professional
rapport and defuse bad situations. You
will increase cooperation, enthusiasm,
personal productivity, and most
importantly, job satisfaction.
and adjust to personality differences.
difficult people and situations.
conflict and defuse anger.
rapport with customers and coworkers.
reasons, goals and purposes of effective
Discover your own
personality style and recognize the styles of
and cultural differences.
Make great first
Use body language
to your advantage.
Learn the levels of
listening and become an "active" listener.
characteristics of an assertive communicator.
negotiation tactics to create win-win solutions for
Learn when and how
to say "no."
situations with tact, poise, integrity, and
Respond to difficult
people successfully, even under the worst
"principled" approach to resolving conflict.
Defuse anger and
etiquette for introductions, appointments, and
Use "charisma" to
Build trust and
loyalty with communication rules to remember.