► Interpersonal
Strategies for Business Communication
Build relationship skills that help you
communicate, respond to conflict, handle
difficult situations, and relate to your
customers and coworkers.
► World Class Customer Service
Anticipate customers' needs and handle the most
challenging situations. Make high-impact decisions that exceed
expectations.
► Win-Win Solutions for Daily Conflict
Learn where conflict
comes from and how to avoid it. Reduce confrontation and the potential
damage it can create.
► Anger Management
Recognize anger sources and triggers. Express anger appropriately and
develop self-monitoring habits to catch anger in its early stages.
► Successful Presentation Skills
Speak with authority and enthusiasm. Grab the audience's attention, keep
them on the edge of their seats, and motivate them to action.
► Principles of Consultative Selling
Establish credibility, differentiate your product solution, motivate
your customers to buy, and build lasting business relationships.
► Delivering
Successful Sales Presentations
Prepare and deliver dynamic sales
presentations. Motivate people to action and shorten the sales cycle.
► Negotiation Skills for
Life and Business
Negotiate win-win solutions. Determine what’s fair for both sides and
how to get what you deserve, without leaving too much on the table.
► How to Write Dynamic Speeches
Learn from former
White House speechwriters the secrets, shortcuts and techniques of
effective speechwriting.
► Creating and Managing
Professional Email
Learn e-mail etiquette
policies and how to write professional e-mail that convey appropriate
messages.
► Conquering the Grammar Game
Master practical grammar guidelines. Learn word
usage, sentence structure, punctuation, and modern day grammar rules.
► Essentials of Better Business Writing
Learn the fundamentals of successful writing. Increase your ability to
produce crisp, clear, and effective business documents.
►
Essentials of Better Business Writing II
Apply and practice proven techniques for
purposeful, professional writing. Create expressive, meaningful and
persuasive documents.
► How to Write Technical Business Documents
Apply general
principles of technical writing. Create documents that are helpful,
accurate and comprehensible to the intended audience.
►
Professional Interviewing & Resume Writing
Apply techniques for developing resumes and preparing for interviews.
Learn what employers look for and common strategies used.
