Product
Offering:
Course Format:
Typical Audience:
Standard Times: |
Classroom Training
1 day
Managers and Supervisors
8:30 am - 3:30 pm |
As a leader, you must understand the reality
and importance of cultural differences in
today's workplace. You will learn to
understand and appreciate all types of
people and how one’s historical culture
shapes current attitudes and behaviors. You
will learn to promote diversity and
differing perspectives, and create a
workplace that is accepting and appreciative
of all types of employees.
Learning
Objectives
-
Learn how
managing diversity in the workplace can
benefit and enhance productivity.
-
Promote
diversity as a positive concept.
-
Know how to
distinguish between ethnicity and race.
-
Examine
discrimination and cultural awareness.
-
Handle
difficult employees and situations.
-
Learn
conflict-resolution skills that enhance
employee relationships.
-
Defuse anger
and avoid defensiveness.
-
Build solid
rapport with employees.
-
Identify EEO
laws and understand the difference
between EEO and diversity.
Course
Agenda
- Define diversity, ethnicity and race
in today’s workplace.
- Compare the various way, both right
and wrong, that people look at ethnicity
and race.
- Analyze the benefits and challenges
of diversity.
- Work through a case study on
workplace diversity and performance.
- Examine gender and cultural
differences.
- Develop an awareness of cultural
symbols.
- Examine the effects of
discrimination.
- Establish guidelines for mutual
respect.
- Identify EEO laws and regulations
enforced by the EEOC.
- Compare
EEO enforcement vs. mutual respect and
diversity appreciation.
- Apply
steps for building quality professional
relationships.
- Introduce a 5-step method for coping
with difficult situations.
- Recover
from your own mistakes and the mistakes
of others.
- Develop
strategies for dealing with difficult
people.
- Learn
how to communicating during conflict.
- Apply 6
methods for responding to conflict and 7
steps for avoiding conflict.
- Identify
the ""do's"" and ""don'ts"" for defusing
anger.
- Discuss
coworker styles and how to adapt to
those different than your own.
- Apply 10
guidelines for building trust and
loyalty.
- Analyze
the Cycle of Synergy.
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