Managers and Supervisors
8:30 am - 3:30 pm
As a leader, you must understand the reality
and importance of cultural differences in
today's workplace. You will learn to
understand and appreciate all types of
people and how one’s historical culture
shapes current attitudes and behaviors. You
will learn to promote diversity and
differing perspectives, and create a
workplace that is accepting and appreciative
of all types of employees.
managing diversity in the workplace can
benefit and enhance productivity.
diversity as a positive concept.
Know how to
distinguish between ethnicity and race.
discrimination and cultural awareness.
difficult employees and situations.
conflict-resolution skills that enhance
and avoid defensiveness.
rapport with employees.
laws and understand the difference
between EEO and diversity.
- Define diversity, ethnicity and race
in today’s workplace.
- Compare the various way, both right
and wrong, that people look at ethnicity
- Analyze the benefits and challenges
- Work through a case study on
workplace diversity and performance.
- Examine gender and cultural
- Develop an awareness of cultural
- Examine the effects of
- Establish guidelines for mutual
- Identify EEO laws and regulations
enforced by the EEOC.
EEO enforcement vs. mutual respect and
steps for building quality professional
- Introduce a 5-step method for coping
with difficult situations.
from your own mistakes and the mistakes
strategies for dealing with difficult
how to communicating during conflict.
- Apply 6
methods for responding to conflict and 7
steps for avoiding conflict.
the ""do's"" and ""don'ts"" for defusing
coworker styles and how to adapt to
those different than your own.
- Apply 10
guidelines for building trust and
the Cycle of Synergy.
KNOWLEDGE. SKILL. SUCCESS.