Dealing with Unacceptable Behavior

Good leaders do not just manage employees, they coach performance. This interactive course will teach you the how-to’s of coaching for excellence. You’ll learn how to enhance core competencies of each employee and instill team values and concepts that make a championship team.

Learning Objectives

• Gain tools needed to deal with problem employees.
• Apply methods to gain control over difficult employees.
• Develop an individual approach for each employee's situation.
• Stop the negative effects of problem performers.

Course Agenda

1. Identify the differences between leading and supervising.
2. Communicate high expectations.
3. Motivate employees toward improved performance.
4. Apply 10 practical coaching techniques.
5. Use the "Cycle of Synergy" to develop a cohesive unit.
6. Assess your own leadership skills.
7. Create a leadership action plan.
8. Assess your team's "Independence Level."
9. Identify the correct leadership role for improved performance.
10. Complete a case study on how to apply leadership roles.
11. Logically analyze and correct performance problems.
12. Address performance problems through performance feedback.
13. Conduct a skill practice for fixing performance problems.
14. Apply procedures for documenting performance.
15. Recognize the most common types of difficult workers.
16. Conduct a role play for dealing with unacceptable behavior.
17. Utilize Directional Dialogue to communicate expectations and provide constructive feedback.